Water/Sewer Bills
How the Bill Is Determined. The City provides water and sewer utility service to approximately 5,300 accounts. Meters are read and entered into handheld recorders. The meter readings are transferred into our accounting system, which produces billing statements weekly. For most of the accounts, water consumption for the month is based on a single meter reading, while others are based on multiple meter readings. These readings are used for the calculations during billing.
Charges for water, as set by City Ordinance, are based on consumption amounts. Minimum charges are based on the size of the service line from main to meter, and entitle the user to a set quantity. An additional fee is charged for water consumed above the minimum quantity allowed per month.
Residential sewer rates are a set fee per month, based on the winter average of water consumption. Commercial sewer rates entitle the user to a set quantity of water. Like the water charges, an additional fee is charged for sewer, based on water consumed above the minimum quantity allowed per month.
Payments. Payments for water/sewer bills can be submitted by mail, in person at the Finance counter in City Hall, in the drop box slot located on the left side of the door at the North Entrance to City Hall, or at other drop boxes located at:
- Portland General Electric
- Senior Estates Club House (members only)
Applications. Water/Sewer applicants are required to pay a refundable deposit before services can begin. Applications can be filled out at the Finance counter in City Hall. If you have any questions regarding this process, call Rose Sanchez in the Finance Department at (503)982-5218.
Information needed at the time of application:
- Name and address
- Whether applicant is the owner or renter (if renter, must have owner's name and address)
- Beginning date of service
Information needed at the time of termination:
- Name, address, and new address
- Whether owner or renter (if renter, must have owner's name and address)
- Disconnection date